Conducting an effective remote consultation


This webcast serves as a great introduction to remote consultations for community pharmacists.

Hosted by editor Richard Thomas FRPharmS, it sets the scene and looks at best practice as a way of helping pharmacists get the most out of these interactions as remote consultations become more common post-Covid.

We covered:

  • Current situation - including policy background and contractual requirements across the home nations
  • Determining the appropriateness of remote consultations (e.g. CONSULT guide: Consider, Organise, Necessary, Start, Undertake, Listen, Terminate)
  • Advantages and limitations
  • Technology, equipment and environment
  • Skills and techniques
  • Interpreting voice and behaviour
  • Tips for a successful consultation
  • Documentation and post-consultation

We'll also look at what constitutes good practice where schemes are already in operation.


On demand webcasts

Watch webcasts that have previously run:

Helping pharmacy customers get the best outcomes from topical pain relief

Taking Pharmacy Forward Towards the New Health Bill

P3pharmacy & Numark: Emerging from Covid - The Welsh perspective


P3pharmacy & Numark: Emerging from Covid - The Scottish perspective

Automation for the Future: How the Right Robot Can Support Your Pharmacy

The Role of Community Pharmacy in Tackling Antimicrobial Resistance - In Partnership with Difflam


Independent Pharmacy Awards 2020

NHS Reset: A P3pharmacy & Numark in Conversation Webcast

Project Rethink Pharmacy


The Wright Review - What next for LPCs?