10 Min 
A 5-POINT CONSULTATION PLAN FOR DRY SKIN
With dry skin queries being common in the pharmacy, this module will help pharmacists and the pharmacy team develop their conversations with customers. Our 5-point consultation plan looks at the key elements to think about when helping customers at the counter.
- STEP 1DRY SKIN TRIGGERS
- STEP 2SPECIFIC CUSTOMER NEEDS
- STEP 3DIFFERENCES BETWEEN EMOLLIENTS
- STEP 4USING EMOLLIENTS
- STEP 5BEYOND EMOLLIENTS - A SKINCARE REGIMEN
OBJECTIVES
- Be able to have proactive conversations with your customers about dry skin
- Be aware of the triggers for dry skin and some specific customer needs
- Understand how emollients work and how they should be used
- Feel confident recommending products for dry skin to your customers
The National Eczema Society does not recommend or endorse any particular products. The National Eczema Society is registered as a charity in England and Wales (No.1009671) and Scotland (No.SCO43669). Johnson & Johnson Ltd does not support the National Eczema Society with any charitable contributions or donations.
Content developed by Johnson & Johnson working with CIG Healthcare Partnership.
© 2022 CIG Healthcare Partnership
Job number: UKI-AV-2200013 Date of preparation: February 2022
